Welcome, mystical shoppers, to the enchanted realm of Hyde & EEK! Shop. By accessing our website and making purchases, you agree to be bound by these magical terms and conditions. Please read them carefully before embarking on your shopping journey with us.

1. Website Usage & Account Responsibilities

1.1 Access to Our Magical Realm

Our website is available to customers worldwide, though we regrettably cannot serve some remote areas and parts of Asia due to magical transportation limitations.

1.2 Account Creation & Security

While you can browse our mystical inventory without an account, creating one enhances your shopping experience. You are responsible for:

  • Maintaining the confidentiality of your account information
  • All activities that occur under your account
  • Providing accurate and current personal information
  • Notifying us immediately of any unauthorized use of your account

2. Products & Services Description

2.1 Our Mystical Inventory

Hyde & EEK! Shop specializes in enchanting products across these categories:

  • Beauty potions and magical cosmetics
  • Clothing for witches, wizards, and magical beings
  • Shoes & Accessories with mystical properties
  • Grocery items including perishable magical ingredients
  • Holiday Shop collections for seasonal celebrations
  • Home decorations with supernatural charm
  • Kitchen & Dining supplies for magical feasts
  • Party Supplies for spellbinding gatherings
  • Patio & Garden items for mystical outdoor spaces
  • Pets supplies for your familiar companions
  • Toys for young witches and wizards

2.2 Product Availability & Descriptions

We strive to accurately represent our magical items, but please note:

  • Product availability may change due to magical demand
  • Colors may appear slightly different on various devices
  • We reserve the right to limit quantities due to limited magical resources
  • Prices are subject to change without prior notice

3. Ordering & Payment Terms

3.1 The Ordering Enchantment

When you place an order, you’re casting a purchasing spell that:

  • Represents an offer to purchase our magical products
  • Requires our acceptance to become binding
  • May be cancelled by us if we cannot fulfill your request

3.2 Payment Methods

We accept these magical payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through enchanted payment gateways.

3.3 Pricing & Taxes

All prices are listed in US dollars. International customers may be subject to:

  • Customs fees
  • Import duties
  • Taxes imposed by your local government

These additional costs are the responsibility of the recipient.

4. Shipping & Delivery Magic

4.1 Order Processing

Our coven works diligently to process orders within 1-2 business days. During peak magical seasons, processing may take slightly longer.

4.2 Shipping Options

We offer two magical shipping methods:

  • Standard Shipping Spell: $12.95 via DHL or FedEx (10-15 days after shipping)
  • Free Shipping Enchantment: FREE for orders over $50 via EMS (15-25 days after shipping)

4.3 International Shipping

We ship globally with these considerations:

  • Some remote areas and parts of Asia are excluded
  • Delivery times may vary based on customs processing
  • Tracking information will be provided when available

5. The Enchanted Return Policy

5.1 Return Timeline

You have 15 days from the delivery date to initiate returns or exchanges for eligible items.

5.2 Return Eligibility

✅ Eligible for Magical Returns:

  • Items in original, unused condition
  • Products with original tags and packaging intact
  • Items that arrived damaged or defective
  • Wrong items received from our mystical inventory

❌ Not Eligible for Magical Returns:

  • Party Supplies (opened or used, for health and safety reasons)
  • Grocery items (perishable magical ingredients)
  • Personal care Beauty products (opened, for hygiene protection spells)
  • Items showing signs of wear or magical usage
  • Products missing original packaging or mystical tags

5.3 The Return Process

Follow these steps for a successful return:

  1. Contact our support coven via email within 15 days of delivery
  2. Await our return authorization and shipping instructions
  3. Prepare your package with all original items and documentation
  4. Ship to our haunted headquarters at the address below

5.4 Refund Magic

Refund timeline typically takes 8-12 business days from when we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

5.5 Return Shipping Costs

Customers are responsible for return shipping costs except when:

  • You received the wrong item
  • The item arrived damaged or defective
  • Our coven made an error in your order

6. Intellectual Property

6.1 Magical Content Ownership

All content on our website, including:

  • Product descriptions
  • Images and graphics
  • Website design and layout
  • Brand names and logos

are the property of Hyde & EEK! Shop and protected by intellectual property laws. You may not use our magical content without express written permission.

7. Limitation of Liability

7.1 General Limitations

Hyde & EEK! Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or data
  • Damages resulting from use or inability to use our products
  • Issues beyond our reasonable control (acts of nature, etc.)

7.2 Maximum Liability

Our maximum liability to you for any claim related to your use of our website or products shall not exceed the purchase price of the items in question.

8. User Responsibilities

8.1 Proper Use of Our Website

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Submit false or misleading information

8.2 Compliance with Laws

You are responsible for complying with all local laws regarding the purchase and use of our products, including any age restrictions.

9. Privacy & Data Protection

9.1 Information Collection

We collect information necessary to process your orders and enhance your shopping experience. Please see our separate Privacy Policy for detailed information.

9.2 Data Security

We implement magical security measures to protect your personal information, though no method of transmission over the internet is 100% secure.

10. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Governing Law

These terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

Contact Our Coven

Questions about these terms? Our friendly support witches are here to help!

Email: [email protected]

Response Time: 1-2 business days

Physical Address:
2764 Ford Street
San Francisco, US 94108


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