Welcome, mystical shoppers! At Hyde & EEK! Shop, we want your entire shopping experience to be as enchanting as a moonlit night. Our magical shipping and return policies are designed to ensure your satisfaction with every purchase.

🚚 Magical Shipping Information

Order Processing Time

Our coven works its magic to process all orders within 1-2 business days. Please note that processing may take slightly longer during peak magical seasons.

Shipping Methods & Timeframes

Standard Shipping Spell:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 days after shipping

Free Shipping Enchantment:

  • Carrier: EMS
  • Cost: FREE for orders over $50
  • Delivery Time: 15-25 days after shipping

🌍 International Shipping Note: We ship globally, excluding some remote areas and parts of Asia. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.

🔮 The Enchanted Return Policy

Important Magical Timeline: You have 15 days from the delivery date to initiate returns or exchanges for eligible items.

📜 The Spellbook of Return Eligibility

✅ Eligible for Magical Returns:

  • Items in original, unused condition
  • Products with original tags and packaging intact
  • Items that arrived damaged or defective
  • Wrong items received from our mystical inventory

❌ Not Eligible for Magical Returns:

  • Party Supplies (opened or used, for health and safety reasons)
  • Grocery items (perishable magical ingredients)
  • Personal care Beauty products (opened, for hygiene protection spells)
  • Items showing signs of wear or magical usage
  • Products missing original packaging or mystical tags

🪄 The Enchanted Return Process

Step 1: Cast Your Return Spell (Within 15 Days)

Contact our support coven via email with your return or exchange request. Use this magical template:

Subject: Return/Exchange Request – [Your Order Number]

Email Content:
Dear Hyde & EEK! Coven,

I would like to request a [return/exchange] for my order.
Order Number: [Insert your order number] Item(s) for Return/Exchange: [List the items] Reason: [Please describe why you’re returning/exchanging] Preferred Resolution: [Refund / Exchange for (specific product)] Contact Information: [Your name and email]
Thank you for your magical assistance!
[Your Name]

Step 2: Await Our Coven’s Response

Our friendly support witches will respond within 1-2 business days with a return authorization and shipping instructions. Please do not send items back without this authorization spell!

Step 3: Prepare Your Magical Package

Include all original items, packaging, tags, and the return authorization form. We recommend using a trackable shipping method for your protection.

Step 4: Send to Our Haunted Headquarters

Mail your return package to:

Hyde & EEK! Shop Returns
2764 Ford Street
San Francisco, US 94108

💰 Refund Magic – Where Your Gold Returns

Refund Timeline:

  • Once we receive your return: 3-5 business days for inspection
  • Refund processing: 5-7 business days
  • Total time: Typically 8-12 business days from when we receive your return

Refund Method:

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB) – refunded to your card
  • PayPal – refunded to your PayPal account

Note: Original shipping costs are non-refundable, unless the return is due to our error.

🔄 Exchange Enchantments

Prefer a different magical item? We offer exchanges for products of equal value. If you’re exchanging for a more expensive item, you’ll need to pay the difference. For less expensive exchanges, we’ll refund the difference.

📦 Return Shipping Costs

Customers are responsible for return shipping costs, except in cases where:

  • You received the wrong item
  • The item arrived damaged or defective
  • Our coven made an error in your order

🧪 International Return Magic

For our international mystical shoppers outside the US, please note that:

  • You are responsible for return shipping costs
  • Customs duties and taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Magical Tip: We recommend keeping tracking information for your return package, as we cannot process refunds for items lost in transit.

📞 Contact Our Return Coven

Questions about returns or exchanges? Our friendly support witches are here to help!

Email: [email protected]

Response Time: 1-2 business days (we’re faster than a ghost saying “Boo!”)

Physical Address: 2764 Ford Street, San Francisco, US 94108

Thank you for shopping at Hyde & EEK! Shop – where every transaction is a magical event! 🎃


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