Where Your Satisfaction is Protected by Magical Guarantee Incantations

🧙‍♀️ Our Magical Return Policy

Welcome, mystical shoppers! At Hyde & EEK! Shop, we want every purchase to be as perfect as a full moon on Halloween night. If your magical items didn’t quite meet your expectations, our coven is here to help with our enchanted return and exchange process.

Important Magical Note: You have 15 days from the delivery date to initiate returns or exchanges for eligible items.

📜 The Spellbook of Return Eligibility

✅ Eligible for Magical Returns:

  • Items in original, unused condition
  • Products with original tags and packaging intact
  • Items that arrived damaged or defective
  • Wrong items received from our mystical inventory

❌ Not Eligible for Magical Returns:

  • Party Supplies (opened or used, for health and safety reasons)
  • Grocery items (perishable magical ingredients)
  • Personal care Beauty products (opened, for hygiene protection spells)
  • Items showing signs of wear or magical usage
  • Products missing original packaging or mystical tags

🔮 The Enchanted Return Process

Step 1: Cast Your Return Spell (Within 15 Days)

Contact our support coven via email with your return or exchange request. Use the magical template below to ensure we gather all necessary information.

RETURN/EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – [Your Order Number]

Dear Hyde & EEK! Coven,

I would like to request a [return/exchange] for my order.

Order Number: [Insert your order number]

Item(s) for Return/Exchange: [List the items]

Reason: [Please describe why you’re returning/exchanging]

Preferred Resolution: [Refund / Exchange for (specific product)]

Contact Information: [Your name and email]

Thank you for your magical assistance!

[Your Name]

Step 2: Await Our Coven’s Response

Our friendly support witches will respond within 1-2 business days with a return authorization and shipping instructions. Please do not send items back without this authorization spell!

Step 3: Prepare Your Magical Package

Include all original items, packaging, tags, and the return authorization form. We recommend using a trackable shipping method for your protection.

Step 4: Send to Our Haunted Headquarters

Mail your return package to:

Hyde & EEK! Shop Returns
2764 Ford Street
San Francisco, US 94108

💰 Refund Magic – Where Your Gold Returns

Refund Timeline:

  • Once we receive your return: 3-5 business days for inspection
  • Refund processing: 5-7 business days
  • Total time: Typically 8-12 business days from when we receive your return

Refund Method:

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB) – refunded to your card
  • PayPal – refunded to your PayPal account

Note: Original shipping costs are non-refundable, unless the return is due to our error.

🔄 Exchange Enchantments

Prefer a different magical item? We offer exchanges for products of equal value. If you’re exchanging for a more expensive item, you’ll need to pay the difference. For less expensive exchanges, we’ll refund the difference.

📦 Return Shipping Costs

Customers are responsible for return shipping costs, except in cases where:

  • You received the wrong item
  • The item arrived damaged or defective
  • Our coven made an error in your order

🧪 International Return Magic

For our international mystical shoppers outside the US, please note that:

  • You are responsible for return shipping costs
  • Customs duties and taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Magical Tip: We recommend keeping tracking information for your return package, as we cannot process refunds for items lost in transit.

📞 Contact Our Return Coven

Questions about returns or exchanges? Our friendly support witches are here to help!

Email: [email protected]

Response Time: 1-2 business days (we’re faster than a ghost saying “Boo!”)

Physical Address: 2764 Ford Street, San Francisco, US 94108

Thank you for shopping at Hyde & EEK! Shop – where every transaction is a magical event! 🎃


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